Refund policy

Right of withdrawal
You have 14 days right of withdrawal, when you shop on www.kristensen-du-nord.com
The right of withdrawal period expires 14 days after the day you;
a. received your product
b. receive the final product in physical possession, when it is an agreement regarding several different products, which have been ordered in one order, and which are delivered individually.
c. receive the last lot or the last part in physical possession, when it is an agreement on delivery of a product, which consists of several lots or parts

You must within 14 days of the receipt notify us if you want to withdraw your purchase. The announcement must be made through k-n@k-n.dk. In your message you must make it clear that you want to use your right of withdrawal. You cannot regret just by denying receipt of the product without informing us at the same time.

Withdrawal of a part of an order
If you purchase more than one item on our webshop, you can withdraw one or more items, even though they are purchased and sent as one order.

Note that you will not get the delivery cost refunded, if you withdraw a part of an order.

Return
You must send your order back to us no later than 14 days after you have informed us that you wish to return your purchase. You can request for a return by login into your account with the same e-mail address used when placing the order. You must pay the direct cost (10€) of returning the product. At returning you are responsible for the product being wrapped securely. You bear the risk of the product until the time of delivery of the product. When we accept your return request, a tracking label will be send to you. For the parcel to go through customs it's important that you write a clear “return” on the invoice as well as on the outside of the parcel.

The condition of the product when you return it
You are only responsible for any diminished value of the goods resulting from the handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods. In other words - you can test the product in the same way as if you tested it in a physical store.
If the product has been tested in addition to what is described above, we consider it as used, which means that we will not accept it as a return and get reimbursed.
You can test the product but you cannot start using the product. 

Reimbursement
If you withdraw from the contract, you will of course receive the amount you have paid to us. If you are using your right of withdrawal, we will refund all payments received from you, excluding delivery costs, without undue delay, and in any event no later than 14 days from the date we received the product(s) from you. We will make the reimbursement to the same means of payment, which you used for the original transaction, unless we have explicitly agreed to something else.

Note: We do not receive packets sent cash on delivery.

Faulty goods
The Danish Sale of Goods Act’s regulations regarding defects applies to the purchase of goods.

When you shop at www.kristensen-du-nord.com you get a 24-month warranty. This means that you can get either the product repaired, exchanged, receive your money back, or have a reduction of the price, depending on the specific situation.
It is of course a requirement that the complaint is justified, and that the defect is not due to an incorrect use of the product or other tortious behaviour.
You must notify us within "reasonable time" after you have discovered the defect of the product. If you notify us within two months after the defect has been found, the complaint will always be timely.
If the complaint is justified, we will of course refund your (reasonable) delivery costs.

Return instructions
You can request for a return by login into your account with the same e-mail address used when placing the order. You must pay the direct cost (10€) of returning the product. When we accept your return request, a tracking label will be send to you. For the parcel to go through customs it's important that you write a clear “return” on the invoice as well as on the outside of the parcel.

The product should be sent to:
Kristensen Du Nord ApS
Ordrup Jagtvej 91
2920 Charlottenlund
Denmark

We will need the following information, when you send the product to us
When you are returning the product please inform us about the problem as detailed as possible.
Remember that the product always has to be sent back in the proper packaging.
Note: We do not receive packets sent cash on delivery or similar.